Online Reputation Management Course in Chandigarh, Panchkula, Mohali
Online Reputation Management Course
Extending the reach is not just enough, moderating and managing it is equally important. Social media is used to build a one-on-one relationship with clients and customers alike but whether you like it or not, it is a two-way street and an on-going dialogue. However, more often than not, due to the lack of resources and information, companies find themselves in a fix and jeopardize their online credibility in the market.
To ensure continued success and return on your investment with social media, it is important to watch out what the customers are saying about a brand. A product is for an end-user and if he is unhappy and puts forth a few not-so-favorable words about it, it can sometimes blow out of proportion.
Best Institute for ORM in India
With Chandigarh Institute of Digital Marketing, you can learn about several tools such as Omniture, Domo, and Hotjar to not only what your customers are thinking about the brand but also to analyze it better. At times, it is very important to understand a customer’s POV and adapt to changing business scenarios all the while protecting your brand’s face at both online and offline fronts. Our ORM course lets you uncover the data and make it comprehensible. It eliminates the guesswork out of those nasty reviews that maybe has to do little about the product but more about the shady work of your competitor.
The time-consuming process of keeping a track on the customers’ responses all around the globe is over. Generate a heat map and understand the sentiments of the customers while managing the online performance of a brand in the competition. Chandigarh Institute of Digital Marketing’s ORM course lets the decision makers track customer satisfaction score and understand user behavior too.
This course is ideal for startup founders, entrepreneurs, product managers, marketers, and UX designers.